FAQ（Frequently Asked Questions）
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The following is a list of questions that we receive from you. Please check it out.
➀What is KONGODO SGI STORE?
→Founded in Osaka in 1962, we are a retailer specializing in Soka Gakkai altars, Buddhist altar accessories, and various goods. The company has 45 sales offices throughout Japan and an official SGI store in Shinanomachi, Tokyo.
➁Does the price include shipping?
→Prices include shipping charges. Prices shown do not include other costs incurred at the time of importation, such as customs duties, consumption tax, and value-added tax. Customers are responsible for any other costs incurred at the time of importation. Please understand that these costs will be borne by the customer.（Please note that there are some items for which we charge shipping fees for some altars. We will post them on the product page.）
③Can I specify a delivery company?
→We will ship with the shipping company designated by our company. If you specify your own shipping company, we may charge an additional fee. Please understand.
④Is it possible to specify the date of delivery?
→We cannot accept date and time specifications for overseas delivery.
⑤Can you deliver the altar and set it up in my room?
→To reduce the risk of spreading infectious diseases, the delivery will be made at the front door. Customers are responsible for installation.
⑥Can you repair the product if it is broken or damaged?
→The situation varies from case to case. Please contact us by e-mail for a personalized consultation.
⑦Where can I see the actual product?
→There is an official shop in Shinanomachi, Tokyo, exclusively for SGI members. Language-enabled staff members are always available to help you with your shopping needs.
SGI member official shop『KONGODO SHINANOMACHI STORE』 – KONGODO SGI STORE
⑧What security systems do you operate?
→This site is provided through the Shopify, Inc. platform. Shopify is certified Level 1, the highest level of compliance with the PCI DSS, the international security standard for the credit card industry, to ensure a high level of security against information leaks.
For details, please see the following contents.
PCI Compliant Hosting Provider, Web Hosting Service by Shopify. Shopping Cart & Ecommerce Software
Contact Shopify Support · Shopify Help Center
⑨Do you accept bulk orders?
→Accepted. Please let us know what you would like to order by e-mail so that we can negotiate with you on an individual basis. We will provide you with a separate quotation for the transportation method, etc.
⑩Why do you donate a portion of your sales to Soka Education?
→Since its inception, KONGODO has been committed to contributing to Soka educational institutions around the world.KONGODO SGI STORE will donate a portion of the proceeds to Soka Educational Institutions around the world!.We will continue to contribute to this cause with our "greatest mission and joy" of sending hope to the people who will lead the future.
⑪Do you have an agency system?
→Please contact us individually.
⑫Do you accept payment methods other than EC payment?
→In principle, we do not permit this, but if you wish to do so, please contact us in advance to discuss the details of your individual settlement request.
⑬Do you handle large Buddhist altars for private halls?
→We do not list them on our website, but they are available for sale. We will be happy to provide you with an estimate after discussing the transportation method and other details with you individually.
⑭Are there any restrictions on sales territories?
→Some areas are not available for delivery due to remote areas covered by the delivery company.
If you have any questions about the availability of delivery, please contact us with the country and zip code of the delivery address.
Based on the information we receive, we will contact you to let you know if delivery is possible and the approximate delivery period.
⑮Not available for purchase from this site because it is outside the area where it is available for sale. Are there other ways to purchase?
→We are planning to expand our sales area as needed. kongodo also sells on eBay.If you are unable to purchase on this site, please click here.
Notes (➀Please note that some areas may not be available for purchase on both sites (shopify/ebay). ➁Prices may vary depending on the region.)
